REFUND
POLICY.

This Refund Policy explains the circumstances under which customers may request refunds for products and services purchased from ICCNEX.

1. General policy

Refund eligibility depends on the service type. Because many ICCNEX services are digital and provisioned immediately, refunds may be limited after activation or resource allocation. Contact support as soon as possible if you experience an issue.

2. Hosting services

For game servers, VPS, VDS, web hosting and similar services, requests may be considered where applicable under the specific service’s advertised refund terms. Refunds are not guaranteed simply because a customer changes their mind after purchase. Substantially used services may not qualify. Abuse, Terms violations or fraud may make an order ineligible. Setup, activation, migration and other one-time fees may be non-refundable.

3. Domain registrations

Domain registration, renewal, transfer and related registry fees are generally non-refundable once successfully processed, subject to the applicable registry and registrar policies. Verify domain names carefully before ordering.

4. Digital products

Digital products, software licenses, configurations, templates and other downloadable or immediately delivered products may be non-refundable once delivered or accessed, except where required by law or expressly stated otherwise.

5. Duplicate payments

Contact ICCNEX support if you make a duplicate payment for the same service. After verification, the duplicate amount may be refunded or credited to your ICCNEX account where appropriate.

6. Service downtime

Temporary interruptions do not automatically qualify for a refund. Where an SLA or specific uptime guarantee applies to a product, compensation is handled under those service terms.

7. Payment disputes and chargebacks

Contact support before initiating a payment dispute or chargeback. Unauthorized or fraudulent chargebacks may result in account restrictions, suspension or termination while investigated. This does not affect rights provided by applicable law.

8. Promotional and discounted services

Promotional pricing, coupons, credits, free trials and special offers may have separate refund conditions. Promotional benefits may be removed or adjusted when a refund is processed.

9. Refund processing

Approved refunds are generally returned through the original payment method where possible. Processing times depend on payment providers or banks and are outside ICCNEX’s control.

10. Account credits

Where appropriate, ICCNEX may offer account credit instead of a monetary refund. Credits may be subject to additional conditions and may not be transferable or redeemable for cash unless specifically approved.

11. How to request a refund

Contact support and provide your account email, order or invoice ID, service or product name, reason for the request and relevant supporting information. Each request is reviewed based on applicable service terms and circumstances.

12. Fraud and abuse

Refunds will not be provided for fraudulent purchases, payment abuse, intentional misuse or policy violations. ICCNEX may investigate suspicious requests.

13. Changes to this Policy

ICCNEX may update this Policy. The latest version will be published on the relevant ICCNEX website or service platform.

14. Contact

For refund requests, use the official support channels at iccnex.in or order.iccnex.in.