TERMS OF
SERVICE.

By purchasing, accessing, or using any service provided by ICCNEX, you agree to comply with these Terms of Service. If you do not agree with these terms, please do not use our services.

1. About our services

ICCNEX provides digital infrastructure and hosting services, which may include Minecraft and other game server hosting, VPS and VDS services, web hosting, domain registration and management, server management, hosting panels, website and development services, and other digital products offered through ICCNEX. Specifications, availability, pricing and included resources vary by selected plan.

2. Account responsibility

You must provide accurate registration and purchase information, keep credentials secure, take responsibility for activity under your account, maintain the security of your servers, applications and stored data, and inform ICCNEX if you suspect unauthorized access. ICCNEX is not responsible for losses caused by sharing passwords, API keys, credentials or other account information.

3. Acceptable use

Services may only be used for lawful purposes. You may not use ICCNEX infrastructure for malware, phishing, credential theft, unauthorized system access, DDoS attacks, illegal content or services, spam, copyright infringement, prohibited cryptocurrency mining, cyber abuse, or activity that violates applicable Indian law or the laws where the service is used. ICCNEX may investigate suspected abuse and take appropriate action.

4. Resource usage

You must operate within the resources allocated to your plan. Excessive or abusive CPU, RAM, disk I/O, network bandwidth or other resource use may result in investigation, throttling, suspension or termination where necessary to protect infrastructure and other customers. Fair-use conditions may differ between products.

5. Server content and data

You are responsible for files, applications, databases, configurations and other content stored or operated through your services. ICCNEX does not claim ownership of customer content. You must maintain appropriate backups unless a specific backup service is expressly included. Data recovery after accidental deletion, termination, hardware failure, corruption or unforeseen incidents is not guaranteed unless a separate backup service or guarantee applies.

6. Uptime and maintenance

ICCNEX aims to maintain reliable infrastructure, but uninterrupted availability is not guaranteed. Services may be unavailable due to scheduled or emergency maintenance, hardware failures, network or upstream provider problems, software failures, security incidents, DDoS attacks or events outside ICCNEX’s reasonable control. Where practical, customers may be notified about planned maintenance.

7. DDoS and security protection

Network filtering, firewalls, DDoS mitigation or other security measures may be provided depending on the service. Such protection does not guarantee that every attack will be mitigated or that downtime will never occur. Customers remain responsible for securing applications, operating systems, plugins, passwords and software.

8. Payments

Services must be paid for at the prices displayed by ICCNEX at purchase. Customers are responsible for accurate payment information. Failure to pay by the applicable due date may result in suspension or termination. Promotional pricing, discounts, coupons and special offers may have additional conditions.

9. Automatic renewal

Where automatic renewal is available and enabled, a service may renew according to its selected billing cycle. Customers are responsible for cancelling services they no longer wish to renew before the next billing cycle.

10. Suspension and termination

ICCNEX may suspend or terminate services for breach of these Terms, illegal or abusive activity, unpaid charges, significant security or operational risk, attempts to compromise ICCNEX infrastructure, abuse of staff or support systems, or other legal, security or operational concerns. Notice may be provided where appropriate; immediate action may be taken when needed to protect infrastructure, customers or third parties.

11. Domains

Domain registrations are subject to the rules of the applicable registry and registrar. Registration fees may be non-refundable after successful registration. Customers must provide accurate registration details and maintain ownership and contact information.

12. Third-party services

Some services depend on third-party providers, networks, software, registries, payment processors or infrastructure providers. ICCNEX cannot guarantee third-party availability or performance outside its reasonable control.

13. Support

Support is provided through channels made available to customers. Response times vary depending on service, issue severity, support channel and workload. Customers should provide sufficient technical information when reporting an issue.

14. Abuse and complaints

Abuse reports should contain sufficient information for investigation. ICCNEX may request additional information where necessary.

15. Changes to services and Terms

ICCNEX may modify services, pricing, features, infrastructure or these Terms. Updated terms will be published through the appropriate ICCNEX website or service platform. Continued use after changes take effect constitutes acceptance of the updated terms.

16. Limitation of liability

To the maximum extent permitted by applicable law, ICCNEX will not be liable for indirect, incidental, consequential or special damages arising from use or inability to use services, including loss of profits, business interruption, loss of data or loss of customers. Nothing here excludes liability that cannot legally be excluded.

17. Governing law

These Terms are interpreted in accordance with applicable laws of India. Disputes are handled in accordance with applicable Indian law and jurisdiction.

18. Contact

For questions, contact ICCNEX through the official support channels on iccnex.in or the client portal.